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Zoe Shakespeare

Operations Director

I have over 20 years of customer service and operational leadership, both in the UK and Europe, and always with an international context. I’ve worked in the ISC Research Head Office since 2014, providing training and expertise on the ISC Online system to our many clients around the world, and more recently directing operational activities across the organisation. I love a good process and procedure!

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Improving the induction of new staff in international schools
Improving the induction of new staff in international schools

With an average of just three years per contract, what are international schools doing to support new staff – those new to the location, and those who are local but new to the school? Read more

A strategic approach to wellbeing within an international school community
A strategic approach to wellbeing within an international school community

Marlborough College Malaysia won the strategic leadership award at the 2022 International School Awards for a whole-school positive psychology and wellbeing initiative for students and staff, involving a wellbeing researcher-in-residence and peer group mental health first-aiders for staff. Read more

Big ideas: forging partnerships to tackle climate change
Big ideas: forging partnerships to tackle climate change

Graeme Lawrie's role is to drive ACS's charitable mission to advance the education of its students and also the wider community, by working locally and internationally, sharing expertise and resources, as a valued partner to schools, businesses, and communities. Read more

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We are dedicated and committed to supporting the broader international schools community by providing data, trends and intelligence. Since 1994, we have guided schools with their growth plans, informed investors on new school development, helped universities to engage with international schools, and advised education suppliers that are supporting the market.