I have over 20 years of customer service and operational leadership, both in the UK and Europe, and always with an international context. I’ve worked in the ISC Research Head Office since 2014, providing training and expertise on the ISC Outreach system to our many clients around the world, and more recently directing operational activities across the organisation. I love a good process and procedure!
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Zoe Shakespeare
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Sustaining Schools Through Wellbeing, Values, and Culture
This quarter’s ISL Magazine theme explores a question every school, regardless of context or curriculum, must eventually face: how can support for staff, students, and communities be sustained over time? Three contributors – Matthew Savage from The Mona Lisa Effect, Steven W. Edwards from Vega Schools, and Olivia Bugden from Hochalpines Institut Ftan (HIF) – approach this question from different angles, yet their insights reveal a shared imperative. For schools to truly flourish, they must treat wellbeing, values, and culture not as parallel initiatives but as interconnected forces shaping international education. Read more
We Can Do Hard Things: Empowering Young People to Face Challenges
At Hochalpines Institut Ftan, wellbeing isn’t just a lesson, it’s a way of helping students face challenges head-on. From classroom setbacks to rock climbing on the mountainside, students learn to recognise discomfort, manage their responses, and grow from hard experiences, discovering that resilience and self-awareness are skills that extend far beyond school. Read more
Using School Surveys to Improve Change Management in International Schools
With insights from ISC Research and School Surveys, discover how international school leaders can use surveys to monitor change, engage staff, and drive better student outcomes. Read more
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We are dedicated and committed to supporting the broader international schools community by providing data, trends and intelligence. Since 1994, we have guided schools with their growth plans, informed investors on new school development, helped universities to engage with international schools, and advised education suppliers that are supporting the market.