I have over 20 years of customer service and operational leadership, both in the UK and Europe, and always with an international context. I’ve worked in the ISC Research Head Office since 2014, providing training and expertise on the ISC Outreach system to our many clients around the world, and more recently directing operational activities across the organisation. I love a good process and procedure!
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Zoe Shakespeare
Operations Director
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Coaching the Next Generation: A Student-Led Revolution in Pastoral Support
What happens when students are trained not to give advice, but to coach? At British School Muscat, Sixth Formers are learning professional coaching skills to support their peers, transforming pastoral care into a student-led model that builds confidence, inclusion, and emotional intelligence across the whole school. Read more
Identifying Learning Gaps Early: A Data-Informed Approach in Cambridge Schools
Teachers make hundreds of instructional decisions each day, often with limited time and incomplete information. How can international schools identify learning gaps early, personalise support at scale, and turn classroom data into meaningful action? Read more
Co-Designing for Impact: How the Global Impact Diploma is Changing the Story About International Education
As international schools rethink how learning prepares students for an uncertain world, the Global Impact Diploma offers a bold alternative: a co-designed, competency-based program that puts agency, well-being, and real-world impact at the heart of secondary education. Read more